Sandy Locke is the Global HR Director, Lombard International Group.
This is an extract of the Podcast Episode with Sandy for A Culture of Kindness. It is a great episode full of insight and wisdom, enjoy.
"... it's a powerful time for all of us to be introspective, and really to think about what kindness really is. So I think all of your work is just always timely, but even more so now. So thank you.
....But from a work perspective, you know, human resources wasn't always human and resourceful."
".....Let's talk about aligning the human capital strategy with the corporate objectives, let's make sure that we give people what they need. And that means not just career development. That we're talking about the whole person, we're talking about authenticity. And so to be in a room and really looking at the future of work, and those shifts are already happening. We as leaders need to stay current and be aware. We're already at a point where Millennials are the greater percentages in many of our workforces. And so, that does shift what motivates people in their work, and people are pushing to make sure that this time that they spend has meaning, purpose and value, and that they are, respected and that people are being kind to each other.
Well, I think that, when change occurs, and you Nahla speak about this, which is, that all of us have that power individually, to begin a change.
We're blessed to have so many different nationalities and 30 different languages spoken in Europe, in that 400 person group of people. It's a microcosm of synergies of respecting each other's cultures, which is not always easy, right? And so, when you think about it, and people would say things, when I said, "Tell me, what makes this culture, tell me what it is?" you know, and I would say, "we all have responsibility for this culture, it is it is made up of all of us, but each one of us has the power to shift it."
And you really say that in the work Nahla and you show it with examples that make people react. I mean, it was interesting when you spoke to the people in Europe there were people with tears in the workplace, which is just not usual, right, it doesn't typically happen. And that was last year, pre pandemic, in the beginning of the winter and I think that for me, because I do, I guess meet people where they are our leaders, you know, people are fundamentally, really good people. And their intention is to be valuable and to do good work. So I always start with people's intentions are honourable and good. So if you start from there, and you know that then you get from them what they're trying to achieve, and you help them align what their work is in a way where you talk about what motivates people. And so I try to do it in a way where I look at people's strengths. And I say, 'tell me where the strengths are on your team', and 'tell me what you see and help them focus on the good'.
And, you know, one of the quotes, I remember, you know, from last year in terms of talking about artificial intelligence and empathy and where we, as you know, human leaders need to be thinking about such things as kindness and how we lead our workforce was that the decade of 2020 wasn't going to be 10 years of change, it was going to feel like 20,000 years of change, and that was pre pandemic, and it gives me the chills to just say it out loud, because I did begin in college with computer's in society, and I lived in this building with 20 people and we were really given a personal computer. We all had different majors, and it was the idea of what would the future look like? Would we work more or less, work more? You know, would we go paperless? I mean, I'm still a paper person, but I'm definitely less of a paper person. But you know, it's not quite there yet. But we're really moving now with the pandemic, that's going to accelerate and what are the accelerators?
You know, would we shop online, I never thought I would shop online. Now though I only ever shop online so these are changes that took 30 years to come about. There will be self reliance from the pandemic that we will take away and hopefully this reset, lets us look at how we can work differently, how we can have work life balance, how we can appreciate that someone can be as productive from home and be able to spend time with their family to have more quality experiences in their life. And, and so, you know, what that hybrid looks like, as we return to the new normal will be interesting, but certainly a challenge.